Zimbabwe’s TelOne Sees Rise In Data Revenue During COVID-19 Pandemic

Data and internet service revenue has now outstripped income from fixed phone services for Zimbabwe’s TelOne - and the COVID-19 outbreak is expected to further drive up internet usage and volumes as more Zimbabweans work from home and limit social gatherings.

According to the latest industry report released by the Posts and Telecommunications Regulatory Authority of Zimbabwe (POTRAZ), the number of active fixed phone lines dropped by 3.2% to 265,734 during Q4 that ended in December 2019.

POTRAZ reported that this was due to the “reduction in household subscriptions for fixed phone services.
The industry regulator stated that fixed telephones continue to experience competition from mobile devices and VoIP, hence the constant decline in subscriptions over the years.

Zimbabwe has approximately 8.8 million active internet subscribers representing an internet penetration rate of around 60.6% after a 3.1% hike in the period under review.
This has worked out well for TelOne, whose internet and data service is now the most significant contributor to revenue generation. The company has since increased its international internet bandwidth capacity by 7.3% as at the end of 2019.

Zimbabwe’s telecoms companies such as Econet Wireless, ISP ZOL and others have started to limit the opening of physical branches for service, advising customers to instead utilise online platforms to reduce the spread of coronavirus in the country.

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