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MultiChoice Employees Plan “Historic” Strike

MultiChoice workers have revealed that they are planning a nationwide strike starting today to protest against job cuts at the pay-TV company.
The Information Communication Technology Union (ICTU) said that the grossly underpaid workers of MultiChoice SA have finally decided to take a stand.

It is understood that MultiChoice call centre workers across South Africa will down tools after they all voted in favour of a strike.

The union said that the “historic strike” is expected to inconvenience all of MultiChoice’s 7.7 million DStv subscribers in South Africa who have payment or service queries.
ICTU added that it would not stand by and allow workers to be retrenched under false reasons simply because 4IR has arrived.

In June the ICTU said that MultiChoice might retrench approximately 2,000 employees in its walk-in customer service centres and call centres.
ICTU’s spokesperson Thabang Mothelo said that the plan was put in place without the union ever being consulted.

At the time, in a statement to media, MultiChoice said that it would enter into a consultation process with 2,194 of its staff within the Customer Care and Walk-in Centres.

The company said that this was part of the strategic remodelling of its customer service delivery strategy.

MultiChoice explained that the realignment was a response to the changing behaviour of its subscribers, who are quickly moving away from the traditional voice calls and visits to Walk-in Centres and taking up new self-service and digital technologies to communicate with the company.


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