Zambia Cancels Expiry Dates On Internet Bundles
Lawmakers in Zambia have passed a motion that prevents ISPs from placing expiry dates on internet bundles purchased by customers.
The regulators said that enforcing expiry dates is equivalent to stealing from subscribers because expired bundles benefit service providers instead of end-users.
They added that the people of Zambia are dependent on internet connectivity; therefore, this service had to be rolled out to every customer, regardless of the period attached to a specific bundle.
Professor Geoffrey Lungwangwa said that Zambians needed to be protected from ISPs and that it was unfair for subscribers to be disconnected just because a bundle had not been utilised within a stipulated time frame.
Commenting on the matter, Mutotwe Kafwaya, Zambia's Minister of Communications and Transport pledged that the government would act quickly to address the issue, particularly after the motion is officially passed.
However, it has not been said when exactly this motion will be enforced.
Kafwaya said that a recent study that had been conducted by the Zambia Information and Communications Technology Authority (ZICTA) showed that 52% of subscribers who bought 500Mb data bundles on a monthly basis did not exhaust their bundles.
Zambia's telecommunications service providers have remained mum on the new developments.