MultiChoice To Lay Off 2194 Employees -Reports
More than 2 000 MultiChoice employees have reportedly been served with retrenchment letters, as the pay-TV services operator plans for a business “realignment”.
Employees were informed of these plans on Friday by MultiChoice’s Group CEO Calvo Mawela.
The 2194 employees that will be affected by the restructuring are from MultiChoice’s walk-in centre and customer care (call centre).
The broadcaster said that the restructure was part of the latest strategic changes to its customer service delivery model, as subscribers now preferred engaging “digitally” with the company.
However, the Information Communication and Technology Union (Ictu) says that it believes MultiChoice acted unlawfully.
ICTU’s Media Officer, Thabang Mothelo, said that MultiChoice had just notified employees on Friday that it had identified employees who had to be retrenched. The union had not been officially informed, which (in ICTU’s opinion) made the process unlawful.
Mothelo said that the union would arrange an urgent meeting with MultiChoice to bring them up to speed.
Mawela said that the idea to retrench had been a difficult decision for the pay-television operator to make.
He noted that as a significant part of a comprehensive support programme that had been agreed upon with unions and other staff representative forums, MultiChoice would offer voluntary severance packages, financial planning and wellness support.
The Group CEO added that the pay-TV operator would also continue paying for the current studies of its bursary-funded employees.
Credit: This article originated from www.iol.co.za