Nigeria: CPC And NCC Collaborates To Protect Telecom Subscribers

The Consumer Protection Council (CPC) together with Nigeria Communications Commission (NCC) has joined forces to investigate the practices of call masking in the country.

NCC's Executive Vice Chairman, Professor Umar Garba Danbatta who spoke at the meeting between both government agencies said call masking, the act of concealing international calls coming into a country and presenting them as local is now a trend and the NCC has been ordered to nip it in the board for security purposes.

Professor Danbatta said: "We have decided to set up a committee to probe call masking and filing and profer solution within one month."

According to Director General, Consumer Protection Council, Babatunde Irukera who was more concerned about the working relationship between the two government agencies: "The CPC needs a set of guidelines and regulations of the Consumer Affairs Bureau of the NCC, concerning consumer issues. We would like to conclude existing negotiations on an MOU that will define how the relationship between the NCC and the CPC goes. We will then open a mutual investigation into consumer experiences in the telecoms sector.

Sunday Dare, Executive Commissioner Stakeholder Management, mentioned that the journey between NCC and CPC started many years ago with MOU’s to show.

According to Mr Dare: “We have been making efforts to review the MOU for some months now, and the final part of it has happened been concluded to make sure we do not lack the synergy that is needed to protect the consumers."

Protecting the interest of about 154 million telecoms subscribers in Nigeria from the ills of some telecoms operators should be the top priority for the NCC and CPC. Joining forces with an organisation, such as the CPC, that have a mandate to protect consumers across the country is one of the best moves NCC has made so far.


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