Internet Connectivity

MTN Cameroon Reconnects Subscribers After Disruption To Service

MTN Cameroon customers have had their data and voice call connectivity restored following a disruption to services as a result of a breakdown in the West Africa Cable System (WACS) in Europe.

Subscribers experienced poor connectivity and in some cases a partial or total blackout of their internet services which started on the 16th of January 2020 and lasted until the 18th of January.

The operator announced the latest development but provided no further details around what led to the cut.

Massey Njiti Bongang, MTN Cameroon's Corporate Communications Manager, said that mobile internet services had been re-established using alternative sub-marine cables.

MTN Cameroon's engineers and their partners (both local and international) are carrying out a strategy to repair the double-cut of the WACS fibre optic cable, which may take several days.

The telecoms operator sent out a message to its subscribers saying that MTN Cameroon presents its sincerest apologies to its clients for any inconveniences caused and reiterated its commitment to offering Cameroonians with the best quality of services on its network.

It is not yet clear if the telco will be offering any compensation plan to pacify its subscribers.

WACS, which is partly owned by the MTN Group, connects a group of 14 countries in two continents through West Africa, South Africa and Europe.
 

Credit: This article originated from www.itwebafrica.com





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