MultiChoice Nigeria Rolls Out MyGOtv Mobile App
John Ugbe, The Chief Executive Officer at MultiChoice Nigeria, said that the platform would enable subscribers to manage their viewing preferences, make payments, check their account balances, change packages and also update their personal details at any time.
In support of the hit reality TV show, Big Brother Naija, subscribers have 100 extra votes to keep their favourite housemate in the running all by voting MyGOtv app.
Ugbe noted that the new app would form part of the various digital platforms that are functional and innovative to satisfy the ever-changing demands and needs of MultiChoice’s valued customers.
He added that by enabling subscribers to independently manage their accounts, MultiChoice expects to see a decrease in queues and queries at the call-centres, thereby availing the customer-facing staff to provide much-improved one-on-one support to the subscribers who require it.
The CEO, in conclusion, said that MultiChoice’s goal is to offer an accessible, efficient and affordable platform for self-service to boost the overall customer experience when engaging with GOtv.
Credit: This article originated from www.nextvafrica.com