MTN Ghana Gets Issued US$1.8-million Fine

MTN Ghana has been issued a fine amounting to US$1.8-million by Ghana’s telecoms regulator, the National Communications Authority (NCA), citing poor quality of service.

The NCA also fined Vodafone, AirtelTigo and Glo, accusing all four operators of neglecting to honour QoS commitments leading to poor sound quality and dropped calls.
AirtelTigo was ordered to pay $2.4 million, MTN $1.8 million, Vodafone $1.8 million and Glo $900 000.00 in Ghana's local currency.

The NCA released a statement declaring that these strict measures were enforced in order to encourage the mobile operators to adhere to the quality of service standards as they are stipulated in their license conditions, which will ultimately result in an overall improved service experience for the consumers.

The latest fine was issued in Q1 of 2018 when the NCA rolled out QoS monitoring in the Western, Eastern and Northern regions, Greater Accra and two more districts in the Ashanti region.
With almost all operators failing to meet the QoS standards of governing coverage, data, voice and speech quality, they were granted three months grace to rectify the situation. However, the operators still did not meet the KPI standards.

In response to this matter, MTN Ghana’s Chief Executive Officer, Selorm Adadevoh said that right before the sanction, the operator had held discussions with the regulator and those discussions ought to have been considered.
Adadevoh added that MTN Ghana did not believe that its discussions with the NCA had advanced enough before the fine was imposed.
He hoped that the two parties would meet again soon to try to get a better understanding of some of the details around the actual penalty and the value so that MTN Ghana could have a much more concrete idea of what this will mean for their business.

In the meantime, the operator has announced that it has appointed Thomas Motlepa as its new Chief Technical Officer.
Motlepa will be responsible for the management of network, and he will oversee the company's tech vision and all other related strategies.
Before joining MTN, Motlepa held positions at the SABC, Ericsson SA and Telkom SA respectively.

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