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Nigerian DSTV Subscribers Want A Pay-As-You-View Billing System

DStv service subscribers in Nigeria are not happy with the continued payment for services not rendered by MultiChoice, the leading distance-to-home service provider in Nigeria.
 
In news interviews in Lagos, DStv customers have pleaded with the Federal Government to introduce a law to force MultiChoice to submit a “pay-as-you-view billing’’ system.
 
The DStv subscribers said that such a billing system would ensure value for the subscription.
 
Many of the customers complained that they were paying all the time but not receiving services for the value of their money. They said that MultiChoice was not listening to their complaints.
 
 
Subscribers believe that DStv is taking advantage and behaving as it pleases because it does not have any serious competitors in the country.
 
Ishmael Lawal, a Hip Hop Artist who is popularly known as ‘King Songo’ said that MultiChoice was defrauding Nigerians and that its decoder did not work correctly.
 
Lawal said that he hardly watched the programmes because the DStv signal was weak.
 
He also added that DStv cuts off subscriptions before expiration, without giving a warning and is always repeating the same programmes.
 
 
An anonymous source at the Consumer Protection Council (CPC), said that the council had already taken legal action against MultiChoice over the issue.
 The source said that the CPS received complaints about MultiChoice’s failure to provide a signal after subscription paid; subscription disconnection before the ending of a billing cycle and lack of clarity in the company’s terms and conditions.
 
The General Manager of Sales and Marketing at MultiChoice, Martin Maputo said that for two months, the company would slash the prices for its bouquets.
 
Maputo said that MultiChoice wanted its subscribers to enjoy the festive season with their families while enjoying DStv’s jam-packed content offering.
He added that Multichoice wants to help raise funds for less-privileged people.
 
Maputo said that the new prices for DStv bouquets in Nigeria would be – HD premium normal from $32,55 to $27,08; GOtv from $18,87 to $8,75, Explora from $142,24 to $81,79.

Credit: This article originated from nigeriacommunicationsweek.com.ng





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